Returns Timeframe and Expectations

Diamond TCG has a 30-day refund and return policy. This means within 30 days of receiving your order you may request a return. Please note that any sealed product must be returned fully sealed. Any opened product(s) that were previously sealed will not be eligible for a return or refund.

 

When preparing an order or item to be returned to us, it is important that the order is packed with appropriate protection to ensure that the order can return safely back to our store. We hold the right to refuse a complete refund if the returned order is severely damaged due to improper care when repacking.

 

Change of Mind

Diamond TCG offers returns for change of mind, however the customer is liable for any shipping charges when returning item(s) due to change of mind.

 

Damaged Goods

Diamond TCG offers returns for damaged goods. Rest assured that all products leave our store in pristine condition, however sometimes incidents happen during shipping that may cause items to be damaged on arrival. We recommend that you take pictures of your damaged goods so we can properly assess claims once they are returned to us. Please note that refunds for damaged goods only apply if the item(s) in your order have been damaged. Damage to packaging or shipping boxes do not qualify for any return or refund.

 

How to Get a Return and Refund

1. Start the refund process by contacting us through our contact page at www.diamondtcg.com.au/pages/contact-us.
2. If your item(s) are damaged, please have images ready to send to us.
3. We will get back to you as soon as possible regarding your return.
4. We will create an Australia Post return label for you to send the item(s) back to us. Returns for change of mind will incur the full shipping cost, whereas returns for damaged goods will have the shipping cost waived.
5. Pack the item(s) in similar packaging in which it was sent, use the Australia Post shipping label, and drop the item(s) off at your nearest Australia Post Office.
6. Upon receiving your returned item(s), we will contact you and begin the refund process once we assess your claims.
7. If approved for a refund, we will refund the required dollar amount through the payment processor/gateway you used to initially place your order. Please note that customers are responsible for any payment fees that payment processors/gateways charge.